We understand that things happen, which may mean the holiday has to be cancelled. We always recommend that you to take out appropriate cancellation and travel insurance for your holiday.
In the first instance we will always try to fit you in with an alternative date, or at our other property, but if you do need to cancel our terms are as follows for bookings made directly through us and not via an agent (they have their own terms):-
Cooling off period - If there are less than 15 days since the booking is accepted and the holiday has not started, then in compliance with the consumer contract regulations 2013, a full refund of all monies paid towards the holiday being cancelled will be made.
Thereafter with more than 90 days to go to the start of the holiday -75% returned of amount paid. The amount retained is to cover our admin fees as we don't charge a booking fee and will normally mean just £25 if just the deposit has been paid.
Less than 91 days and more than 60 days to go to the start of the holiday- 60% returned of amount paid. The amount retained is to cover our admin fees and potential loss of holiday booking and will normally mean just £40 if just the deposit has been paid.
60 days or less to go to the start of the holiday-50% returned of amount paid. The amount retained covers our potential loss of income for that holiday period.
If your booking is through us and not an agent and you need to cancel please contact us by phone in the first instance asap